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FAQ

Frequently asked questions

The short answers. For everything else: ciao@pokechrono.com.

The auctions

Why 24 hours?

Because a day is enough to decide and not enough to forget. Long auctions wear people out; live streams are noise. One countdown, the same for everyone, makes the market legible.

Can I raise my bid if someone offers more?

No: each person makes one bid per card, sealed, and never sees the others. Give your true maximum straight away. At the deadline the highest wins; on a tie, the first to arrive.

How do I know if I've won?

At the close you receive an email: if your bid is the highest, with payment and shipping instructions; otherwise, with the outcome. No surprises in between.

What if the reserve isn't met?

The card isn't sold. The seller chooses between a new auction and having it returned.

Verification

What does "Verified by Pokechrono" mean?

That our expert has held the card and confirmed its authenticity and condition, with a signed report. It's our assessment, not a PSA grade.

Do you show PSA, BGS and CGC grades?

Only when issued by them: we check the certificate number and show the slab. We never assign a grade in a grader's name.

What is double verification?

A second, independent check before shipping, requested by the buyer at a fixed price. For the cards that matter.

What if a card turns out to be fake after the sale?

We refund the buyer. The guarantee of authenticity binds Pokechrono.

Costs and payments

How much does it cost to sell?

At launch, nothing. Verification is free if the card is accepted and sold; it's charged only in the event of a counterfeit or withdrawal.

How much does it cost to buy?

A buyer fee on the winning bid, expert verification included. The exact figure is on "How it works".

When is the seller paid?

After the buyer confirms receipt, or when the dispute period ends.

How do I pay?

With the payment methods shown at the time of purchase. Payment is protected until delivery.

The "what it's worth" pages

Where do the prices come from?

From sources declared on every page — eBay.it, Cardmarket via TCGdex, CardTrader, PokePrezzo, Eyevo, Catawiki — with the date they were recorded. They are references, not offers.

Why is the set written in Italian and in English?

Because Italian collectors search for both: "Evoluzioni Eteree" and "Evolving Skies" are the same thing, and the page has to be found under either.

Are the images yours?

No. Card images belong to The Pokémon Company, Nintendo, Creatures and GAME FREAK, and are shown solely to identify the item, as every platform does.